Frequently Asked Questions
INFORMATION ABOUT OUR PRODUCTS
Will I receive the same product as shown in the image?
Yes, the photos accurately reflect the design and materials of each product. We use neutral lighting so you can see the true tone and texture.
Where can I view the receipt for my purchase?
Once your order is complete, you will receive an email with all the details.
Will out-of-stock products be available again?
Most of them will. You can activate the “Notify me when available” option directly on the product page.
How long does shipping take?
Orders are processed within 24 business hours. Once shipped, delivery time ranges from 2 to 5 days depending on your location in Colombia.
We work with reliable logistics partners to ensure your order arrives in perfect condition and without unnecessary delays.
Do you have any questions?